Compliments and Suggestions

We welcome your comments on things we are doing well within the practice and also welcome your suggestions on things we can improve.  If you would like to make a suggestion or provide us with any feedback please download and complete our Compliments and Suggestions form and either send it to the surgery for the attention of Nicola Gauge, Practice Manager or place it in one of our suggestion boxes which are located in the lobby area of both surgeries.

Compliments and Suggestions form

 

Complaints

We aim to provide the best possible services for all our patients, but there may be times when you feel this has not happened.  If you have a complaint or concern about the service you have received from the doctors, or any of the practice staff employed by them, please let us know.  We hope that most of your problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.

 

Any complaint that you make will not be held against you or affect any future care or treatment you or your family receive.  A copy of our complaints procedure and our complaints leaflet which includes a complaints/comments form can be found below:

Complaints Procedure

Complaints/Comments form

 

 

 

Potton Surgery
Brook End, Potton, Sandy, Bedfordshire, SG19 2QS

General enquiries and appointments:
01767 260340

Gamlingay Surgery

Stocks Lane, Gamlingay, Bedfordshire, SG19 3JR

General enquiries and appointments:
01767 651544

Out of hours cover

(18:30 – 08:00)
call to speak to a doctor on
0845 602 2475

Self Help

If your call is not an emergency and you would like advice
contact NHS Direct
0845 4647