From 7th July 2025, Greensands Medical Practice will be changing the way we offer appointments. In line with national guidance, we will be moving to an online system where our Clinicians will triage GP appointment requests, ensuring that you are seen by the most appropriate clinician in a timely manner. We hope that this will help make better use of the appointments we have available.
Routine GP appointments
We will be asking patients to complete an online Patient Triage form for all routine GP appointments, which will be found on our website at www.greensands.org.uk.
We will then contact you with either advice or an appointment where appropriate.
You can get help from a Clinician by submitting an online form yourself or asking a family member to do so on your behalf. You can use this form to contact us about anything you would normally call us about.
If you are unable to complete the online form, our reception team will be able to complete on your behalf, before it is looked at by our triage clinician.
Urgent same day appointments
If you feel you need an urgent same day appointment, please call the surgery. Once we have reached appointment capacity for the day, you will be signposted to an alternative provider.
Nurse and Health Care Assistant Appointments
You will not need to complete an online form to book appointments with our Nurses or Health Care Assistants – these can be booked by calling the surgery directly.
We appreciate your patience and support during this period of transition.