Urgent Patient Notice

During this period of uncertainty, we understand that you may have concerns.

Due to the current pandemic of Coronavirus, with immediate effect access to medical care at the Practice has changed.

The below is supported by the recommended guidance from NHS England.  Our priority is to keep our patients and GPs and staff safe. Please understand that this guidance is constantly changing.

If you are presenting with a cough or/and fever, please follow NHS England advice and self-isolate for 7 days.

We are trying to prevent anyone coming into either surgery who do not need to be here.  This is for your protection.

Isolation note

If you have been told to stay at home because of coronavirus and you need a note for your employer, please visit the NHS website.

The service is only for people who

  • Have symptoms of coronavirus and have used the 111 online coronavirus service
  • Have been told by a healthcare professional that you have symptoms of coronavirus
  • Live with someone who has symptoms of coronavirus

Pleas register for online services

We have noticed that a number of patients do not have an on-line account, especially those who are on regular medication.  Please register for online services using our online Register for Online Services form.

We encourage you to use this facility for booking appointments, requesting prescriptions and looking at pathology results. This will minimise your need for face to face contacts at the surgery.

Appointments

All pre-booked face to face appointments with GPs are suspended from Tuesday 17th March 2020 and will automatically be converted into telephone consultations.  Until further notice, all future GP appointments have been replaced with telephone consultations.

If you already have a pre-booked appointment, the doctor will contact you on the day near to your appointment time by telephone.  If following this telephone conversation it is felt that you require a face to face appointment, the doctor will arrange this with you.

All face to face nursing, health care assistant and midwife appointments which are pre-booked will continue to take place at the surgery at the present time.

It is vital that if you have an appointment at the sugery that you notify the Practice of any symptoms of fever or cough before you attend. We will need to rebook for when you are well.

No appointments will be able to be booked at the reception desks or online.  If you have a problem and need to be seen, please phone the surgery instead.

Prescriptions

We are arranging a home delivery service for dispensed prescriptions for patients who require assistance.  We will contact all patients in due course.

Please allow ten days for your prescription to be fully processed. Please post all prescription requests through the surgery letterbox.

Please do not over order. It is important that you only order the medication you require.

If you wish to register for our electronic prescriptions service, please complete our online Register for Electronic Prescriptions Service form.

Samples

If you have a sample to drop off, please ensure this is in the bag provided and post through the letterboxes. We will not accept any samples that have not been requested by a Clinician and in an appropriate bag. They must be labelled with your name and date of birth.

Please understand that we have had to make difficult decisions in light of the unprecedented situation that we find ourselves in.

Patients should only attend the surgery if they have a pre-arranged appointment with one of the clinical team, or if they have made arrangements to collect dispensed medication.

Thank you for your patience and understanding at this difficult time.

Please help us to help you.